fitlogs / Support

How can we help?

For questions or problems with fitlogs, reach us by email.

Contact support

Include “fitlogs” in the subject and tell us:

App version, iPhone model, and iOS version
Steps that led to the problem and what you expected

Share only what is needed to investigate. You do not need to send your workout history.

Missing records?

Workout records are stored on your iPhone. There is no account sync or app-managed cloud backup. We cannot retrieve or restore your records from a developer server.

If records are missing or the app cannot open its storage, avoid deleting the app while seeking help.

Startup errors and diagnostics

If a storage error screen offers “Copy diagnostics,” you can choose to copy the technical summary and include it in your email. The app does not send it automatically. Review it before sending.

Privacy questions

Use the same email for privacy questions. Read about app data and support emails in our Privacy Policy.